resume
Communications Coordinator
Legal Resources – Virginia Beach VA
December 2024-Present
At Legal Resources, my position is to take all incoming calls to the company and maintain a friendly and professional demeanor. I am required to listen to each member and direct their call to the department that would best serve them. I enter incoming re-enrollment forms and state applications, ensuring the information is correct. I am able to keep track of special dates and special occasions and ensure success for the events that are planned. I have the ability to problem solve and stay calm under immense stress. My job duties include:
Answering phone calls
Directing members
Data entry
Greeting guests
Order all supplies as needed
Packaging and mailing various contents
Maintain professional appearance and demeanor
Project Manager
Gorilla Contracting – Virginia Beach
April 2022-December 2024
As an Area production and administration manager I was able to manage a crew of 70 successfully along side the vice president. I was able to create relationships within the industry and create them into lucrative opportunities for the company. I was a loyal employee who maintained professionalism at all times. I created avenues of revenue by obtaining multiple certifications and improving upon daily practices. My daily duties included but not limited to:
• Continuously managed day to day operations for multiple job sites in varying stages of production in multiple cities within Hampton Roads.
• Ensure safety procedures are being used and took OSHA 10 course.
• Create and maintain healthy and prosperous working relationships with vendors and customers to ensure bid solicitation and awarding of lucrative contracts.
• Estimate, bid, and write up scope of work for various jobs in regard to microbial, water and fire remediation. Upon work being awarded oversee scope of work to project completion. Once completed, invoice the appropriate parties.
• Estimate, bid, and write up scopes of work for sanitization work for various apartment communities. (Lawson Companies, Signature, and Harbor Group.)
• Filing permits for various work with the city of Virginia Beach, Portsmouth, and Norfolk.
• Use Excel daily with my duties and send spreadsheets to the corporate office as a means of communication between employees in the field and in the office.
• Logged hours and approved payroll for 70+ employees with ADP
Enter in change orders and work with customers with any upgrades they wish to add.
• Effectively budget for the project and mark all bills ready for payment for the financial department
• Communicate with insurance adjusters through Xactanalysis
Creating contracts from Xactimate
• Creating contracts on Builder Trend
• Creating material and work purchase orders
• Link the material with work purchase orders
• Schedule work in a timely fashion
• Work with multiple trades and subcontractors
Regional Supervisor
American Lifeline Medical Transport – Chesapeake, VA
August 2020-April 2022
As supervisor, I over saw day to day operations for the Virginia sector of the company. I was the supervisor over my region and oversaw all employees. I was available to my crew 24/7 and had an excellent retention rate there at the company. My job duties included but were not limited to:
• Ensure all employees were treated fairly and maintained a positive disposition. • Investigated complaints that came in from customers.
• Ensured the relations of employees with our customers to ensure the upmost professionalism with my staff for a better company image.
• Built positive relationships within the community to harbor trust and show compassion.
• Managed all paperwork for insurance purposes to file for payment.
• Kept in contact with patient, providers, and insurance companies to ensure proper payment schedules.
• Complied with Virginia and federal laws in regards to Non-emergency transportation guidelines. • Complied with HIPPA to ensure safety of patient privacy.
• Kept record and managed ordering of all medical supplies.
• Maintained accurate payroll and ensured employees overtime and regular working hours were being compensated properly.
• When short staffed I would assist the staff in completing daily duties.
• Interviewed and hired staff.
• Created innovative ways to create sources of income by applying for working with federal government grants.
Police Officer
Norfolk Police Department – Norfolk, VA
January 2016- August 2020
My duties include conflict resolution and providing the public with the best customer service possible. I handled a vast amounts of paperwork and organized all cases prepared for court. The job required a militant mindset and dedication to putting my best foot forward everyday and engage the public with the upmost respect and sincerity.